🍽️ You Can’t Teach Hospitality, Heart Matters More.
True hospitality can't be taught — it’s lived every day in kitchens like this.
🧡 You Can’t Teach Hospitality
I’ve seen enough “suits” in my life to know a couple of things about this industry.
Fact number one is that you really can’t teach hospitality.
You can teach service.
You can teach procedures.
You can even teach people how to upsell and smile on cue.
But hospitality?
Hospitality needs to come from the soul.
And you either have it — or you don’t.
❤️ It’s a Matter of Heart, Not Skill
Being good at this sector needs passion.
It needs you to be a giver.
And when I say a giver, I don’t mean giving away stuff to guests.
No, that’s not it.
- The kid that plays in the kids’ club needs people who genuinely care about them.
- The guest at the pool needs to see attendants who truly want them to have the time of their lives — and to share it with them.
The line cook?
They’re not interested in a pat on the back from their Chef, Manager, or Supervisor.
They need to hear stories.
Stories where a guest says the food reminded them of how their grandmother cooked.
That their experience was genuinely amazing.
The waiter who served the wine and shared a story about falling in love with that grape variety?
They want to see a genuine smile from the guest.
They want to hear “Bravo,” get that tip, and maybe even see their name mentioned in a review.
That’s what fills their hearts.
✨ It’s About the Meaningful Moments
In the hospitality sector, people might get into it for the money.
But the people who choose it as a career?
They stay for the little things.
- The unplanned smile.
- The heartfelt thank you.
- The story that reminds a guest of home.
Those are the real paychecks.
Those are the reasons we stay.
🔥 You Can’t Fake It
You can teach service.
You can teach someone how to carry a tray, make a bed, sell a bottle of wine.
But you can’t teach someone how to truly care.
Real hospitality isn’t about perks, benefits, or bonuses.
It’s about connection.
It’s about heart.
It’s about showing up, again and again, with your soul wide open — ready to make someone’s day better.
You can’t fake that.
You can’t train it.
You either have it — or you don’t.
🌟 Final Plate
Hospitality isn’t something you clock in and clock out of.
It’s a calling.
It’s giving small pieces of yourself to strangers every single day —
and doing it because you believe it matters.
Because it does.
As Nikolas Papageorgiou says:
“Properties that build Culture will thrive.
The ones that don’t, won’t.”
